Dunwoody Is in DeKalb County, So Who Do You Call?
The county line changes the utility, and the utility changes the phone number.
Dunwoody incorporated on December 1, 2008, and it sits in DeKalb County. Water and sewer there come from DeKalb County Watershed Management, not from Gwinnett. For a street-side water or sewer emergency, DeKalb runs a 24-hour line at 770-270-6243. The general line for other questions is 404-371-2667.
That matters in practice. If water is gushing from the street or a main has failed, the county has to fix it. If the problem sits inside your walls or on your side of the meter, it is a private repair that a plumber like us handles. Natural gas in Dunwoody comes through Atlanta Gas Light, whose 24-hour emergency line is 877-427-4321. Call it from outside the building if you smell gas.
Emergency Steps While a Plumber Is on the Way
Do these five things in order and keep the whole routine simple.
- Shut the main valve as soon as you can reach it. Check the basement, the utility room or the outside meter box, and turn the handle fully clockwise.
- Drain the lines to relieve the pressure. Open the lowest faucet, and flush a toilet once if the supply is already off, to relieve pressure.
- Kill power to any flooded areas of the house. Flip the breaker for those rooms while standing somewhere completely dry.
- Protect valuables. Lift furniture legs onto foil or plastic bags and move electronics to a higher shelf or another room.
- Call (770) 214-4545. We take calls all night long and on every holiday.
For a gas smell, leave first and call from outside. Never turn on a light or start a car in the garage.
Pipe burst in Dunwoody?
Call the 24/7 line and a dispatcher will find the earliest window.
Our Dunwoody Dispatch Process
Around-the-clock service works only if each step is clear.
- We take the call at any hour of the night. The dispatch line is open overnight, every night of the year.
- We learn exactly what is wrong. The dispatcher asks about the source of the water, the damage so far and any safety risks.
- We confirm the address and the ZIP code. Dunwoody addresses often carry an Atlanta mailing name, so the street address matters more than the city label.
- We give you an honest window. You hear the earliest time a truck can reach you.
- We stop the damage, explain the options and quote the work. Repairs begin only after you approve the price.
Before We Arrive in Dunwoody
A few minutes of tidying lets the plumber start sooner.
Many Dunwoody homes keep the heater in a garage or closet. Remove shelves and boxes so the plumber can reach the valves.
If the meter or cleanout sits behind a fence, open the gate and put any dogs indoors.
If you rent, have the landlord's number ready for the plumber. Condo owners should know their association's contact for shared lines.
Record wet walls, ceilings and flooring before towels cover everything.
In Dunwoody the same state minimum plumbing code applies, which is based on the 2024 International Plumbing Code (IPC). Permits are handled locally, so confirm requirements with the office that serves your address before any larger repair.
Common Dunwoody Plumbing Jobs
The housing mix and the age of local neighborhoods shape the work.
Dunwoody's older areas, such as Georgetown from the early 1960s and Dunwoody Village from 1971, have houses and shops with decades of pipe wear. Homes that old may still have original supply lines and drain stacks. A pinhole leak in a buried line can show up as a damp patch long before it shows up on a bill.
Water Heater Repair
Tripped burners, failed elements and slow leaks at the base of the tank. See water heater repair
Drain Cleaning
Kitchen sinks, tub drains and main lines that back up after heavy use. See drain cleaning
Burst Pipe Repair
Failed supply lines and fittings isolated, repaired and tested. See burst pipe repair
Leak Detection
Hidden leaks traced with listening gear and a thermal camera. See leak detection
Perimeter Mall and the surrounding offices were built in the 1970s. Property managers there can call our commercial plumbing team for after-hours repairs. Neighbors in Norcross and Johns Creek reach us through the same dispatch line.
Dunwoody Service Area Map
The city is bounded by I-285 on the south and by GA 141 and Peachtree Industrial Boulevard on the southeast. Brook Run Park covers 103 acres in the middle of town, which helps when you need to describe where you are.
Dunwoody Plumbing Questions
Yes. Emergency plumbing in Dunwoody is available at all hours. Call (770) 214-4545 and dispatch will give you the earliest window for a plumber. We cannot promise an exact arrival time to anyone.
Yes. Nights, weekends and holidays are all covered by the line. A burst supply line at midnight gets the same routing as a daytime call, and the first job is always to stop the water.
We serve 30338, 30346 and 30360 across the city. Many Dunwoody addresses use an Atlanta mailing name, so we go by street address rather than the city label on your mail. Tell dispatch your address and we will confirm.
DeKalb County Watershed Management runs a 24-hour line for water and sewer emergencies at 770-270-6243. If the problem is inside the house or after your meter, call us.
Tell your landlord or property manager first, because the lease usually decides who authorizes repairs. If water is already flowing, close the main valve and call us. We will talk to the property manager if you give us the contact.
Yes. Our water heater replacement service covers tank and tankless units. The plumber checks venting, shutoffs and the relief valve before the new unit goes in.