Burst Pipe or Backup in Norcross? Do This First
Fast action limits damage while the truck is on its way.
- Close the main shutoff valve right away. Look where the water line enters the house, or at the meter box in the front yard. Turn the handle clockwise until it stops.
- Turn off the water heater. Switch off its breaker, or set a gas unit to pilot, so the tank does not run dry and overheat.
- Cut power in wet rooms. Use the breaker panel from a dry spot and stay out of any room where outlets sit in water.
- Catch what you can. Buckets and towels buy time. Photograph the damage before you clean up.
- Call (770) 214-4545. Dispatch answers around the clock, including holidays.
If you smell gas, leave the building and call the gas utility or 911 from outside before you call us.
Around-the-Clock Dispatch for Norcross Addresses
Four things to know before you call.
Dispatch hours
The line is open 24 hours a day, so a 3 a.m. leak gets the same routing as a noon call.
Starting point
Trucks leave from Holcomb Bridge Road, and Norcross lies to the south of our office.
Truck loadout
Crews load common fittings, valves and drain machines before they leave for a call.
Pricing
You hear the price before work starts, and you decide whether to proceed.
Tell the dispatcher your cross streets and what is leaking. That detail lets the plumber arrive with the right parts the first time.
Before We Arrive: A Short Checklist
Ten minutes of preparation saves time once the plumber is inside.
Move boxes and cleaning supplies away from the water heater, the under-sink cabinets and any cleanout.
Show us the main valve and tell us which fixture valves you have already closed.
Keep dogs and cats in a closed room. Open doors and curious animals do not mix with tools.
Note when the problem began, which fixtures are affected and any odd smells or sounds.
Water on the floor in Norcross?
Call the 24/7 line and we will book the first truck that can reach you.
Norcross Plumbing Across Old Streets and Newer Utilities
History explains some of the leaks, and the utility map explains who to call.
Norcross was chartered on October 26, 1870, and its historic district covers about 112 acres around Thrasher Park. Streets such as Pitch Tree Road hold restored Victorian homes. Houses of that age can carry a mix of original and replaced pipe, so a leak may sit behind a patched wall rather than behind fresh material. We trace the source with leak detection equipment before anyone cuts into plaster.
Norcross runs its own public power, but Gwinnett County took over the city's water and sewer system on May 13, 2013. That means a street-side water or sewer problem goes to Gwinnett County Department of Water Resources, which runs a 24-hour dispatch line at 678-376-7000. If the whole block lost water, call the county first. If only your house is affected, call us.
I-85 marks the southern edge of the city, and Norcross shares its northern border with Peachtree Corners. Traffic on I-85 and Peachtree Industrial can slow any truck, so we ask for cross streets and a nearby landmark during the call.
Georgia's state minimum plumbing code, based on the 2024 International Plumbing Code (IPC), applies in Norcross as it does everywhere in the state. Permit handling is local, so ask the office that issues permits for your address before a larger project begins.
Services We Run in Norcross
Pick the service page that matches your problem, or just call and describe it.
Drain Cleaning
Slow tubs, clogged sinks and floor drains that gurgle when the washer runs. See drain cleaning
Water Heater Repair
Cold showers, leaks at the tank and burners that will not stay lit. See water heater repair
Leak Detection
Wet spots, noisy meters and unexplained bills traced without tearing out walls. See leak detection
Sewer Line Repair
Roots, breaks and bellies in the lateral found by camera and repaired. See sewer line repair
Crews that cover Norcross also serve Duluth to the northeast and Dunwoody to the west, all from the same dispatch line.
Where We Serve in Norcross
The map shows the city we cover from our Peachtree Corners office. If you are unsure whether your address qualifies, call and dispatch will check.
Norcross Plumbing Questions
Yes. Emergency plumbing is available in Norcross around the clock. Call (770) 214-4545 and dispatch will tell you the earliest window for a licensed plumber. We cannot promise an exact arrival time, but we will be honest about it.
Yes. The line is open nights, weekends and holidays. A 2 a.m. burst pipe on a Sunday is routed the same way as a weekday call, and the plumber arrives with the tools to stop the water first.
We serve the 30071, 30092 and 30093 areas most often. Other Norcross addresses, such as those using 30010 or 30091, may also be reachable. Give the dispatcher your street address and the line will confirm coverage.
Gwinnett County Department of Water Resources has run Norcross water and sewer since May 13, 2013. The county handles public mains and meters. Plumbing on your side of the meter is a private repair, and that is where we work.
Yes. Older houses often have galvanized, copper and plastic pipe in the same wall. We identify what is there before we repair it so new parts match the old ones. For homes with failing supply lines, a repiping quote may save repeat visits.
Our office at 3495 Holcomb Bridge Rd, Peachtree Corners, sits just north of the city. Drive time depends on traffic and where the crew is when you call, so dispatch gives you a window rather than a promise.